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Support Hours

Monday - Friday 8:00 AM - 6:00 PM (SAST)
Saturday 9:00 AM - 2:00 PM (SAST)
Sunday Closed
Response time: Usually within 5-15 minutes during business hours

Frequently Asked Questions

What is IdentiQ and how does it work?

IdentiQ is a comprehensive NFC technology platform that goes beyond digital business cards. We provide NFC devices (cards, tags, wristbands, rings) that instantly share your professional information, customer reviews, product catalogs, and more when tapped or scanned. Our platform includes lead management, CRM integration, asset tracking, and emergency profile systems.

What NFC devices are available and how much do they cost?

All our NFC devices start at R199 and include a digital profile. Choose from:

  • NFC Business Cards - Premium PVC cards with embedded chips
  • NFC Tags - Versatile adhesive tags for any surface
  • NFC Wristbands - Wearable technology solutions
  • NFC Rings - Innovative ring-based sharing

Each device includes QR code backup, contact sharing, and basic analytics.

What's included in the Business Growth Package?

The Business Growth Package costs R199 once-off + R129/month and includes:

  • Everything in the NFC Device Package
  • Customer Review System for building trust
  • Product Catalog Module for showcasing offerings
  • Lead Capture & Management tools
  • Advanced Analytics and insights
  • Priority Email Support
Do you integrate with existing CRM systems?

Yes! We offer seamless integration with popular CRM systems including Zoho, Salesforce, and HubSpot. This allows automatic contact synchronization, lead tracking, and data management. CRM integration is available as part of our Enterprise Solutions or as an add-on module for existing packages.

What is the ICE Emergency Profile and how does it work?

ICE (In Case of Emergency) Profiles are specialized NFC devices for R199 once-off that store critical medical information and emergency contacts. When tapped by first responders or medical personnel, the device instantly displays vital health information, allergies, medications, and emergency contacts. This includes lifetime portal access to manage your emergency data.

How does the Asset Management System work?

Our Asset Management System uses NFC tags to track and manage physical assets. Each asset gets an NFC tag that stores location data, maintenance schedules, ownership information, and history. Simply tap the tag to access complete asset information, update status, or log maintenance activities. Perfect for inventory management, equipment tracking, and asset auditing.

What devices are compatible with NFC technology?

Most modern smartphones support NFC technology, including:

  • Android devices - Most Android phones from 2012 onwards
  • iPhone - iPhone 7 and newer models
  • Tablets - Many Android and iOS tablets

For devices without NFC, our QR codes provide the same functionality and work with any smartphone camera.

How quickly can I get my NFC devices?

Once you've created your digital profile and placed your order, NFC devices are typically produced and shipped within 3-5 business days. Delivery within South Africa takes an additional 2-3 business days. Your digital profile is available immediately upon creation, so you can start sharing via QR codes right away while waiting for your physical NFC devices.

Can I customize my NFC devices and digital profile?

Absolutely! You can customize:

  • Digital Profile - Colors, fonts, layout, and branding
  • NFC Cards - Custom designs, logos, and information
  • Content - Operating hours, social media, product catalogs
  • Features - Choose which modules to enable

Enterprise clients can access white-label solutions and advanced customization options.

Is there ongoing support and training available?

Yes! We provide comprehensive support:

  • Setup Assistance - Help with initial profile creation
  • Email Support - All packages include email support
  • Priority Support - Business Growth and Enterprise customers get priority assistance
  • Training Resources - Video tutorials and documentation
  • Account Management - Enterprise clients get dedicated account managers